De-indexed from Google

[rikmon]

Hi Search Experts!

We are just launching a new site for a client with a completely new URL.  The client can not provide any access details for their existing site.  Any ideas how can we get the existing site de-indexed from Google?

Thanks guys!

[josh-riley]

If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it,  then competitors would be doing it to each other non-stop.

If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.

Good luck with them as a client

[rikmon]

Thanks for the feedback, guys.  I don't think the client has any inclination to contact their existing developer or even knowledge who built their site!  Guess to some people websites just aren't THAT important!  If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!

Thanks again!

[RyanKent]

**The client can not provide any access details for their existing site. **

Can you elaborate further?

If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.

Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.

[Matt-Williamson]

I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well.  A redirect will pass on link juice from the old site and will be of benefit to your new one.

Is it not possible for your client to contact their previous supplier and sort this?