Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google is displaying wrong address
-
I have a client whose Google Places listing is not showing correctly.
We have control of the page, and have the address verified by postcard. Yet when we view the listing it shows a totally different address that is miles away and on a totally different street.
We have relogged into manage the business listing and all of the info is correct. We dragged the marker and submitted it to them that they had things wrong and left a note with the right address.
Why would this happen and how can we fix it? Right now they rank highly but with a blatantly wrong address.
-
Hi Noah!
Without looking at your actual data, I have to generalize here. Here are some things to consider:
-
Google is pulling the wrong address info from elsewhere on the web. This is a highly common scenario. NAP (name, address, phone number) inconsistencies can cause precisely the problem you are describing. You need to do a citation audit to see if you can find the client's name associated with the wrong location anywhere on the web and clean up any problems you find.
-
The client has a duplicate Google Places/+ Local listing that is associating them with this address. For more on this, read http://localsearchforum.catalystemarketing.com/google-duplicates-merges/8307-easiest-way-find-out-if-multiple-listings.html
My advice is to follow through on these first two steps. Then, if you cannot find any of the above issues, your next step would be to
-
Use the 'report a problem' link on your Google+ Local listing to report the issue. Give it a couple of weeks to see if you get anywhere.
-
Then, if no change has appeared, use the troubleshooter at https://support.google.com/places/troubleshooter/1386120?hl=en Select the radio button regarding wrong address and then the radio button that says you've already tried using 'report a problem' and this should lead you to the option to have a phone call with Google's phone support. They are getting very good at quick resolution of many issues. *BTW, if you have the new Google Places for Business Dashboard instead of the old one, you will need to use a new troubleshooter. I've only read about this, but can link you to a post about it if you need it. Please, let me know.
I hope this list of steps, though sort of complicated, will walk you through a process towards resolution.
-
-
Hi,
I think you will find your answer in this blog post http://azwa.1clkaccess.in/blog/how-business-listings-made-whiteboard-friday
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does Google ignore content styled with 'display:none'?
Do you know if an H1 within a div that has a 'display: none' style applied will still be crawled and evaluated by Google? We have that situation on this page on line 136: view-source:https://www.junk-king.com/services/items-we-take/foreclosure-cleanouts Of course we also have an H1 up at the top of the page and are concerned that the second one will cause interference with our SEO efforts. I've seen conflicting and inconclusive information on line - not sure. Thanks for any help.
Intermediate & Advanced SEO | | rastellop0 -
Is possible to submit a XML sitemap to Google without using Google Search Console?
We have a client that will not grant us access to their Google Search Console (don't ask us why). Is there anyway possible to submit a XML sitemap to Google without using GSC? Thanks
Intermediate & Advanced SEO | | RosemaryB0 -
Subdomain replaced domain in Google SERP
Good morning, This is my first post. I found many Q&As here that mostly answer my question, but just to be sure we do this right I'm hoping the community can take a peak at my thinking below: Problem: We are relevant rank #1 for "custom poker chips" for example. We have this development website on a subdomain (http://dev.chiplab.com). On Saturday our live 'chiplab.com' main domain was replaced by 'dev.chiplab.com' in the SERP. Expected Cause: We did not add NOFOLLOW to the header tag. We also did not DISALLOW the subdomain in the robots.txt. We could have also put the 'dev.chiplab.com' subdomain behind a password wall. Solution: Add NOFOLLOW header, update robots.txt on subdomain and disallow crawl/index. Question: If we remove the subdomain from Google using WMT, will this drop us completely from the SERP? In other words, we would ideally like our root chiplab.com domain to replace the subdomain to get us back to where we were before Saturday. If the removal tool in WMT just removes the link completely, then is the only solution to wait until the site is recrawled and reindexed and hope the root chiplab.com domain ranks in place of the subdomain again? Thank you for your time, Chase
Intermediate & Advanced SEO | | chiplab0 -
"Null" appearing as top keyword in "Content Keywords" under Google index in Google Search Console
Hi, "Null" is appearing as top keyword in Google search console > Google Index > Content Keywords for our site http://goo.gl/cKaQ4K . We do not use "null" as keyword on site. We are not able to find why Google is treating "null" as a keyword for our site. Is anyone facing such issue. Thanks & Regards
Intermediate & Advanced SEO | | vivekrathore0 -
Will changing Google Places address hurt rankings?
I have a client transferring ownership of their service business (photo booth rental). The current listed address will change, so my main concern is preserving the rankings during the transition. Should I change the Google Local listing to a new physical address, or change it to "serve a surrounding area"? It seems best to set as "serving a surrounding area", but I know Google is really weird about making local listing changes. I've seen and heard about countless listings falling completely off the map after being updated. Any advice appreciated.
Intermediate & Advanced SEO | | Joes_Ideas0 -
How does Google know if a backlink is good or not?
Hi, What does Google look at when assessing a backlink? How important is it to get a backlink from a website with relevant content? Ex: 1. Domain/Page Auth 80, website is not relevant. Does not use any of the words in your target term in any area of the website. 2. Domain/Page Auth 40, website is relevant. Uses the words in your target term multiple times across website. Which website example would benefit your SERP's more if you gained a backlink? (and if you can say, how much more would it benefit - low, medium, high).
Intermediate & Advanced SEO | | activitysuper0 -
Does Google index url with hashtags?
We are setting up some Jquery tabs in a page that will produce the same url with hashtags. For example: index.php#aboutus, index.php#ourguarantee, etc. We don't want that content to be crawled as we'd like to prevent duplicate content. Does Google normally crawl such urls or does it just ignore them? Thanks in advance.
Intermediate & Advanced SEO | | seoppc20120
