1800 number for google local

[henya]

Hi

A client with a local business has a 1800 number on their google plus page and most citations.

How important is it to use the local number and not a 1800 one for google local? Should we change the phone number to the local number and update all listings? Or should we just continue with the 1800 number and stay consistent?

I have added the local number as a second number on the google plus page.

[UmarKhan]

Hey Henya,

I think having the local number does matter.. In this way, google relate way better with your local business as it considers that your business does belong from that location. Same goes with the users.

Umar

[MiriamEllis]

Hi Henya!

Great question! For many years, Google was not in favor of toll free numbers as primary numbers. It was standard advice that you absolutely had to use a local area code number, instead, both on Google and in all your citations. However, over the past couple of years, we saw a change with this and I began noticing quite a few listings listings (particularly hotels) with 800 numbers on them. That was very surprising.

However, I believe there is more to this story, because it seems to me that in the past year or so, I notice that I am, again, no longer encountering 800 numbers with any frequency in the 3-packs, hotel packs, local finder, etc. Do some of your own searches for hotels boston, hotels santa fe, hotels dallas, etc. and look at the 'more' link that takes you to the local finder results. You'll likely see all local area code phone numbers. Whether these are the result of the business owner consciously ensuring that their primary number is local, based on older version of Google's guidelines, or because Google is somehow manually overriding the suggestion of a toll free number as primary, I'm not sure. I suspect it's the former. Nevertheless, there is nothing about toll free numbers in the guidelines, which read:

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Website & Phone

Provide a phone number that connects to your individual business location as directly as possible, and provide one website that represents your individual business location.

• Use a local phone number instead of central, call center helpline number whenever possible.
• Do not provide phone numbers or URLs that redirect or "refer" users to landing pages or phone numbers other than those of the actual business, including pages created on social media sites.

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So, officially, Google is not forbidding toll free numbers, but personally, I would still avoid using them if possible, because of the following:

1. A local area code number is a signal of 'localness', just like a zip code. You always want to appear as local as possible.

2. Moz Local Search Ranking Factors found 'Listing 800 Number as Only Phone Number on My Business Page' to be the 16th most negative ranking factor. So, there is some negativity suspected regarding 800 numbers, though the language here is referring to having this as your only number. The factor does not speak to having 800 as primary and local as secondary, but still, there is still some perception out there as toll free numbers being negative.

3. Finally, unless the business is something like a hotel, I do believe that using an 800 number as primary could potentially make you less powerful than competitors who are using a local number.

So, in a nutshell, if your client has a local area code phone number - yes, I do feel it would be worth it edit citations to list it as the primary number and relegate any toll free numbers to the secondary field.

Hope this helps!